About These Promotional Terms

These Promotional Terms apply to eligible purchases made directly through puptandem.com. They explain the promotional benefits available to our customers, how discounts and free shipping are calculated, and how promotions are handled when an order is changed, canceled, returned, or refunded.

Our current promotional benefits are:

• Newsletter Subscription Discount: 10% off the first eligible order placed after successfully subscribing to our newsletter.
• Free Standard Shipping: Available when the merchandise subtotal after applicable discounts is USD $100.00 or more for an eligible U.S. order or USD $200.00 or more for an order to a supported European destination.

The newsletter discount applies to eligible merchandise only. Free Standard Shipping may be combined with the newsletter discount when the merchandise subtotal after the 10% discount meets the applicable shipping threshold.

These are the promotional benefits currently described in these terms. We do not currently offer additional order-value percentage discount tiers under this policy.

Nothing in these Promotional Terms limits rights available under applicable consumer law.

1. Newsletter Subscription Discount: 10% Off

Customers who successfully subscribe to our newsletter can receive 10% off their first eligible order placed after subscribing.

The discount is a one-time benefit associated with an eligible newsletter subscription. It applies to the first qualifying order connected with that subscription and does not automatically become a recurring discount for future purchases.

You do not need to be a first-time customer to qualify. Customers who have previously purchased from Puptandem may also receive the benefit when they make an eligible newsletter subscription.

An order completed before the newsletter subscription is successfully submitted does not qualify for the discount.

If a promotional code is provided, it must be entered and successfully applied before checkout is completed. If the discount is applied automatically, the corresponding reduction will be shown in the checkout summary.

We generally cannot add an unapplied discount after an order has been submitted. If you believe your first eligible order should receive the newsletter discount but it does not appear at checkout, please contact info@puptandem.com before completing your purchase.

The 10% discount applies only to eligible merchandise. It does not reduce shipping charges, sales tax, VAT, import duties, customs charges, carrier fees, gift cards, or other non-merchandise amounts.

The benefit has no separate cash value and cannot be exchanged for cash, transferred as a monetary credit, or redeemed independently of an eligible merchandise purchase.

2. Eligible Merchandise and Product Availability

Unless a specific offer clearly states otherwise, merchandise available for purchase through puptandem.com may qualify for the Newsletter Subscription Discount.

Our pet training collection includes everyday dog care and training products, such as training pads, leashes, harnesses, training accessories, and resting essentials.

We do not exclude a product category from the newsletter promotion unless an applicable restriction is clearly disclosed before purchase.

All merchandise sold through our store also counts toward the applicable Free Standard Shipping threshold after merchandise discounts.

Product prices, availability, and promotional eligibility are determined when checkout is completed.

Adding an item to your shopping cart does not reserve its inventory, promotional price, size, color, style, or quantity.

If an item becomes unavailable before an order can be fulfilled, we will handle the situation according to our Cancellation Policy and Refund Policy.

3. Combining Newsletter Discounts and Free Shipping

The Newsletter Subscription Discount and Free Standard Shipping are separate promotional benefits.

An eligible order may receive both benefits when the merchandise subtotal remaining after the newsletter discount reaches the applicable free shipping threshold.

For example, applying the 10% newsletter discount does not automatically disqualify an order from Free Standard Shipping. Eligibility depends on the merchandise subtotal after the discount.

The newsletter discount cannot be applied repeatedly to the same order, and multiple newsletter discount codes cannot be stacked.

Unless a separate offer expressly permits combining merchandise discounts, only one merchandise discount may apply to an order.

Free Standard Shipping is not treated as an additional merchandise percentage discount and may therefore apply alongside an eligible newsletter discount.

The final discount and shipping charge are displayed at checkout before payment.

4. How Promotional Discounts and Thresholds Are Calculated

The Newsletter Subscription Discount is calculated using the eligible merchandise subtotal at checkout.

The 10% discount is applied to the qualifying merchandise amount, excluding shipping, taxes, duties, gift cards, and other non-merchandise charges.

Free Standard Shipping eligibility is calculated after all applicable merchandise discounts have been applied.

The following amounts do not count toward the free shipping threshold:

• Shipping and expedited delivery charges;
• Sales taxes and VAT;
• Import duties, customs clearance, and brokerage charges;
• Gift cards and other non-merchandise charges.

Where displayed product prices include tax, the tax portion is excluded when determining the qualifying merchandise subtotal.

Separate orders cannot be combined to meet a promotional or free shipping threshold.

An order that meets the free shipping threshold before applying the newsletter discount may no longer qualify if the discount reduces the merchandise subtotal below that threshold.

The merchandise subtotal and final shipping charge shown at checkout determine the promotional benefits applied to the order.

5. Free Standard Shipping

Free Standard Shipping is available for qualifying orders delivered to addresses within the supported shipping destinations listed in our Shipping Policy.

The following merchandise subtotals, calculated after applicable discounts, qualify:

An order exactly at the applicable threshold qualifies.

Free Standard Shipping applies only to eligible standard delivery services and destinations described in our Shipping Policy.

All pet training supplies and other merchandise sold through our store count toward the applicable merchandise threshold.

Free Standard Shipping does not cover import duties, import VAT not collected at checkout, customs clearance fees, or carrier import-handling charges.

If a merchandise discount reduces an order below the applicable threshold, the regular Standard Shipping charge applies unless another valid shipping benefit is expressly offered.

Free Standard Shipping cannot be exchanged for a cash payment or applied as a deduction against Expedited Shipping.

6. Standard and Expedited Shipping

Standard Shipping normally costs USD $3.00 per order when the order does not qualify for Free Standard Shipping.

Expedited Shipping costs USD $7.99 per order where available.

Standard Shipping and Expedited Shipping are alternative delivery options. If you select Expedited Shipping, the USD $7.99 charge replaces the USD $3.00 Standard Shipping charge; the two amounts are not added together.

Qualifying for Free Standard Shipping does not waive the Expedited Shipping charge.

For example, if your order qualifies for Free Standard Shipping but you voluntarily select Expedited Shipping, the USD $7.99 expedited charge still applies.

Available services and estimated delivery times are displayed during checkout.

Our Shipping Policy provides further details about eligible destinations, order processing, carrier services, and delivery estimates.

7. Examples of Newsletter Discounts and Free Shipping

The following examples illustrate how our 10% newsletter discount and free shipping thresholds work.

These examples assume all merchandise in the order is eligible for the stated discount and that the customer selects Standard Shipping. Taxes and any applicable import charges are treated separately.

8. Promotional Codes

Where a promotional code is required, please enter and apply it before completing checkout.

A code may not apply if it:

• Has expired or reached its stated redemption limit;
• Has already been redeemed;
• Does not match the applicable order eligibility requirements;
• Was issued for a different eligible subscription; or
• Conflicts with another merchandise discount.

If a code you believe is eligible does not work, contact info@puptandem.com before completing your order.

We generally cannot apply an unapplied promotional code retroactively after checkout.

A promotional code does not guarantee product availability or reserve merchandise in your shopping cart.

The promotional benefit must be successfully applied and reflected in the final checkout details.

9. Returns and Refunds on Promotional Orders

Purchases made using the Newsletter Subscription Discount follow the same applicable return and refund rules as other purchases.

Our voluntary return policy allows eligible pet training supplies and accessories to be requested for return within 30 calendar days of receipt.

A promotional discount alone does not make an otherwise eligible item non-returnable.

However, products must meet the applicable return condition requirements in our Return & Exchange Policy.

Items used beyond reasonable inspection, including pet training products contaminated with pet waste, substantial pet hair, strong odors, or other significant signs of use, may not qualify for our voluntary change-of-mind return service. These conditions do not remove applicable statutory withdrawal rights or remedies for defective goods.

A refund for a returned item is based on the amount actually paid for it after the applicable promotional discount.

Where an order-level discount covers multiple products, we use the discount allocation from the original order to determine the refundable amount.

A promotional saving has no separate refundable cash value.

Our Return & Exchange Policy and Refund Policy explain return eligibility, return postage responsibility, refund amounts, and processing times.

10. Partial Returns

For a partial return, we refund the amount actually paid for the returned items after their allocated promotional discount.

We do not retroactively increase the prices of the items you keep or remove a valid newsletter discount from retained merchandise simply because part of the original order is returned.

If the original order received Free Standard Shipping and a partial return brings the value of the retained merchandise below the applicable shipping threshold, we do not retroactively charge or deduct the original USD $3.00 Standard Shipping fee.

Return postage is handled according to the reason for the return under our Return & Exchange Policy.

For ordinary change-of-mind returns, customers are responsible for the applicable return postage unless the law requires otherwise.

For confirmed fulfillment errors, product defects, or transit damage, we cover the necessary return postage and replacement shipping costs as described in our Return & Exchange Policy.

Refunds are processed according to the timelines stated in our Refund Policy.

11. Cancellations and Order Changes

Contact info@puptandem.com promptly if you wish to cancel or change an order.

A cancellation request made within 12 hours of placing an order has a better chance of stopping fulfillment, but cancellation during that period is not guaranteed.

Whether an order can be canceled depends on its actual fulfillment status when we receive the request.

A successfully canceled item is refunded at the amount actually paid for it after its allocated promotional discount.

If the entire order is canceled before dispatch, any delivery charge paid to us for that order is also refunded.

A partial cancellation of an already confirmed order does not cause us to add or deduct a Standard Shipping charge solely because the remaining merchandise subtotal falls below the free shipping threshold.

We do not retroactively reprice retained items or remove a valid promotional discount from those items after order confirmation.

A later replacement or new order uses the prices, inventory availability, shipping options, and promotional terms applicable when that new order is placed.

Newsletter Discount After Cancellation

Because the Newsletter Subscription Discount is intended as a one-time benefit, cancellation does not automatically restore a newsletter discount that has already been used.

If we cancel an order because we cannot fulfill it, please contact info@puptandem.com about the promotional benefit used. We will review the circumstances and explain the available resolution.

If you voluntarily cancel an order, eligibility for any further promotional benefit will be determined according to the applicable offer conditions.

For orders that cannot be fulfilled, we initiate the applicable refund within 1–2 business days after confirming cancellation, and no later than 7 calendar days, subject to any earlier legal deadline.

For other successfully canceled orders, we issue the applicable refund within 7 calendar days after cancellation is confirmed, unless an earlier legal deadline applies.

Our Cancellation Policy and Refund Policy provide additional information about order changes, cancellations, and refunds.

12. Taxes, VAT, Duties, and Import Charges

A merchandise discount reduces the applicable merchandise price. It does not independently eliminate sales tax, VAT, import duties, customs clearance charges, brokerage fees, or carrier import-handling charges.

Applicable taxes collected by us are shown in the checkout or order details.

European orders are dispatched from the United States and may be subject to import procedures.

Unless expressly stated at checkout, import duties, customs clearance charges, and carrier import-handling fees are not included in our shipping charges or checkout total.

Import VAT not already collected at checkout may also be payable during the import process.

The recipient is responsible for applicable charges payable directly to the customs authority or carrier, as explained in our Shipping Policy.

Free Standard Shipping does not waive customs duties, import VAT, or other import-related charges.

13. Currency

All promotional thresholds, shipping charges, and examples in these terms are stated in U.S. dollars.

If puptandem.com displays another supported currency, exchange rates and rounding may cause differences in the displayed converted amounts.

The final price and currency confirmed at checkout are the transaction values for the order.

Displaying another currency does not change the underlying promotional thresholds.

Any applicable currency conversion is reflected in the amount shown before payment.

14. Fair Use

The Newsletter Subscription Discount is intended as a one-time benefit associated with an eligible subscription.

Please do not deliberately create multiple email addresses, newsletter subscriptions, customer accounts, identities, or transactions solely to obtain the same promotional benefit repeatedly.

Manipulating checkout calculations or knowingly exploiting an obvious technical error may also be treated as promotional misuse.

A previous legitimate purchase does not make a customer ineligible for the newsletter offer.

If clear misuse or fraud is identified before fulfillment, we may remove an invalid promotional benefit or cancel the affected transaction, subject to applicable law and the terms of the confirmed order.

If payment has already been collected and the order is canceled, the applicable refund will be processed according to our Refund Policy.

Normal household purchases, ordinary returns, legitimate newsletter subscriptions, and proper use of an eligible promotion are not considered misuse.

We will not treat a customer as having misused an offer merely because they exercised a valid return, cancellation, refund, or statutory withdrawal right.

15. Obvious Pricing or Technical Errors

If an obvious pricing, promotional discount, shipping threshold, or checkout calculation error materially affects an order, we will review the issue and contact you before fulfillment where appropriate.

Examples may include an incorrectly applied newsletter discount, a duplicated promotional reduction, a misplaced decimal point, an incorrect free shipping calculation, or a checkout malfunction.

We will explain the correct terms and offer you the choice to continue on those terms or cancel the affected order or item where permitted by applicable law.

We will not automatically collect an increased amount without your agreement.

If the affected order or item is canceled, we will refund the applicable payment to the original payment method.

Refunds will follow the procedures and deadlines stated in our Refund Policy and Cancellation Policy.

This section does not limit mandatory consumer rights or permit arbitrary changes to confirmed orders.

16. Promotion Availability and Changes

Unless a specific end date is stated, an offer may run for a limited or unspecified period.

We may introduce, modify, suspend, or end promotional offers, but a later change will not retroactively remove a valid benefit already confirmed on a successfully completed eligible order.

Any new promotional conditions will be communicated through the relevant offer or checkout information before they apply.

A specific condition clearly presented with an offer forms part of that offer, provided it does not reduce mandatory consumer rights or contradict the confirmed terms of an existing order.

Promotional benefits are subject to applicable product availability and eligibility requirements.

We do not guarantee that every product or variation will remain available throughout a promotional period.

If we cannot fulfill a confirmed order, we will explain the available alternatives or applicable cancellation and refund options.

17. Consumer Rights and Other Policies

Purchases made under a promotional offer retain the same applicable consumer protections as other purchases.

Promotional discounts do not remove rights concerning defective, incorrect, damaged, missing, or materially misdescribed goods.

They also do not remove applicable statutory withdrawal rights.

Our voluntary 30-day return policy remains available for eligible merchandise purchased with a newsletter discount, subject to the conditions explained in our Return & Exchange Policy.

Consumers protected by applicable European consumer law retain their statutory withdrawal rights, including the general 14-calendar-day withdrawal period for eligible online purchases.

Our other policies provide further information:

• Shipping Policy: Governs supported delivery destinations, shipping charges, free shipping thresholds, order processing, delivery estimates, customs procedures, and shipping problems.
• Return & Exchange Policy: Governs return eligibility, product condition requirements, exchanges, return shipping responsibility, and applicable statutory withdrawal procedures.
• Refund Policy: Governs refund eligibility, refund amounts, promotional discount allocation, original delivery charge reimbursement, and refund processing times.
• Cancellation Policy: Governs requests to stop or modify an order, pre-dispatch cancellations, fulfillment issues, and associated refunds.

Where one of these policies provides a more specific procedure, that procedure applies without reducing any mandatory consumer right.

Nothing in these Promotional Terms limits rights or remedies available under applicable law.