Track your order with more clarity.
At Puptandem, we understand that when you are preparing for life with a new dog, or trying to make those first weeks at home go more smoothly, you want your order to arrive as clearly and reliably as possible.
Many of our products are chosen to support real daily routines — from potty training and calmer rest to better walking structure and everyday habit-building. Because of that, we know waiting for an order can feel especially important when you are trying to build consistency at home.
What this page covers
- How to track your order after shipment.
- When tracking information usually becomes available.
- Why some orders may arrive in more than one package.
- What to do if your package is delayed, missing, damaged, or incomplete.
Use your shipping confirmation email to follow your package.
Once your order has been shipped, you will usually receive a shipping confirmation email with your tracking details.
Check your email
Look for your shipping confirmation email after your order has been dispatched.
Use your tracking number
Use the tracking number provided in that email to follow the progress of your package through the carrier’s system.
Check spam or junk
If you have not received your shipping confirmation email yet, please first check your spam or junk folder before contacting us.
Enter your order details to check the latest status.
Use the form below to check your order tracking information. Please enter the details connected to your order so we can help you review the shipment status more clearly.
Order Tracking Form
Place your order tracking form, plugin shortcode, or Elementor form in the area beside this text. This section is reserved for customers to check their shipment status.
When tracking information becomes available
Tracking information may not update immediately after your order is shipped. This delay is normal and may happen due to carrier processing, route scanning, or system update timing.
In many cases, tracking details begin updating within 24–72 hours after the package has been handed over to the carrier.
If your tracking number does not show updates right away, we recommend allowing a little more time before checking again.
If tracking still looks inactive after a reasonable period, you may contact us and we will do our best to assist.
Why your order may arrive in more than one package
Some orders may be shipped in separate packages depending on the products included.
Because our collection includes different types of items — such as soft goods, walking accessories, training tools, and routine-support products — certain items may be packed differently or shipped separately to improve delivery efficiency and packaging safety.
If your order includes multiple items, it is possible that they will not all arrive on the same day. If this happens, you may receive multiple tracking updates.
Answers to common delivery concerns
If your tracking looks delayed, incomplete, or confusing, the information below may help you understand what may be happening.
My order says “shipped,” but the tracking has not updated yet.
This is usually normal. Tracking updates may take 24–72 hours to appear after shipment.
My package seems delayed in transit.
Transit delays can happen due to weather, carrier issues, customs clearance, holiday congestion, or regional delivery limitations. If your package has not moved for an unusually long time, please contact us and we will do our best to assist.
My package says “delivered,” but I cannot find it.
Please first check:
- Around your front door, mailbox, porch, or building entrance
- With family members or housemates
- With neighbors
- With your local carrier
If you still cannot locate the package, contact us at info@puptandem.com and we will help you review the situation.
I only received part of my order.
Some orders may be split into multiple shipments. Please review your shipping confirmation email and tracking information first. If you are unsure whether the rest of your order is still on the way, contact us and we will be happy to check for you.
Need help with your order?
If you are having trouble tracking your order, or if you have concerns about a shipment, please contact us with the following information whenever possible.
- Your order number
- The name used on the order
- The email address used at checkout
- A brief description of the issue
- Photos, if your package arrived damaged, incorrect, or incomplete
Contact Us
If you need help with order tracking or delivery concerns, please contact us:
- Email info@puptandem.com
- Phone +1 (623) 212-5984
- Business Hours Monday – Friday, 9:00 AM – 5:00 PM (Mountain Standard Time, MST, UTC−7). Closed on Saturdays, Sundays, and U.S. Federal Holidays.
- Business Address 5002 W Bethany Home Rd, Lot 122, Glendale, AZ 85301, United States
Thank you for shopping with Puptandem.
We appreciate the trust you place in us during the early days of life with your dog, and we are here to help make the process feel clearer, smoother, and more supported from checkout to delivery.