We offer products designed to support life with a new dog, especially during the early adjustment stage at home. Our collection focuses on everyday routines such as potty training, calmer rest, outdoor walking guidance, and habit-building support.

Not necessarily. While many of our products are especially helpful for puppies and newly adopted dogs, they may also be suitable for small dogs, dogs adjusting to a new home, or dogs who need extra support with routine-building and daily structure.

No. Our products are not a substitute for patient, consistent training. They are designed to support the training process by making everyday routines easier to manage, repeat, and maintain.

The best product depends on your dog’s age, size, behavior, and current stage of adjustment. Some dogs need more help with potty routines, while others need support with walking, settling, or learning everyday structure. We recommend choosing based on the specific routine or habit you are currently trying to build.

Our products are selected for everyday use in normal pet care routines. However, dogs should always be supervised when first introduced to any new product, especially training accessories, soft goods, or items used during active routines.

Some dogs, especially during the early adjustment phase, may chew, scratch, paw at, or resist new items. This does not always mean the product is unsuitable. It may simply mean your dog needs a slower introduction, more supervision, or a better transition into using it as part of a routine.

Yes. Some dogs need time to get used to new textures, sounds, or routines. New-dog products often work best when introduced gradually and used consistently rather than expecting instant results.

No. Many early issues, such as potty accidents, pulling, restlessness, or trouble settling, improve over time through routine, repetition, and guidance. Our products are designed to make that process smoother, but habit-building still takes consistency.

Yes. Many of our products are chosen specifically for the first weeks at home, when dogs are still learning daily rhythms, boundaries, and household expectations. This stage is often when routines begin to take shape, so the right support can make a meaningful difference.

Yes, especially during the early adjustment period. A new dog may still be learning the timing, location, and routine of bathroom habits in a completely unfamiliar environment.

It depends on the dog’s age, history, consistency of routine, and home environment. Some dogs adjust quickly, while others need more time and more repetition. The most important thing is to stay consistent and avoid expecting perfect behavior too early.

No. Potty-support products are meant to assist with routine-building, indoor management, or transitional stages. They should be used as part of a broader training routine, not as the only step.

That is very common. Habit-building is rarely perfectly linear, especially in the first few weeks. Changes in routine, environment, schedule, or stress level can all affect behavior.

The first 30 days are often when a dog begins to understand daily life in a new home. Feeding, rest, potty habits, walking routines, and emotional adjustment all begin to take shape during this period. Clear structure early on often leads to smoother habits later.

Not by itself. Walking tools can help make training more manageable, but loose-leash walking still needs to be taught through repetition, guidance, and reward-based training.

That is not unusual, especially for young dogs or newly adopted dogs. Some dogs need time to build confidence outdoors. Starting with shorter, lower-stimulation outings can help make the adjustment easier.

Excitement outdoors is common in the early stages. In many cases, dogs need more structure, clearer pacing, and consistent reinforcement for calmer behavior. Progress is usually gradual.

Yes. Many walking-related products are especially useful when used as part of a routine that teaches better focus, pace, and responsiveness outdoors.

We currently ship to:

• United States
• Canada
• Australia
• Selected countries and regions in Europe

Our primary supported European destinations include:

• Germany
• France
• Italy
• Spain
• Netherlands

We may also ship to other eligible European countries and regions where service is available at checkout.

Yes. We do not ship to certain disputed, sanctioned, restricted, embargoed, or high-risk regions where delivery is not possible or reliable.

This includes:

• Russia
• Belarus
• Crimea
• Donetsk
• Luhansk
• Zaporizhzhia
• Kherson

Estimated delivery times are as follows:

• United States: 3–7 business days
• Canada: 7–12 business days
• Australia: 8–15 business days
• Main European destinations: 7–14 business days
• Other eligible European destinations: 8–16 business days

Please note that actual delivery times may vary depending on customs, carrier operations, weather, and seasonal demand.

Orders are typically processed within 1–2 business days. Processing times may be longer during holidays, promotional periods, or times of unusually high demand.

Yes.

• Free U.S. shipping on orders over $100
• Free international shipping on orders over $200

If your order qualifies, the discount will be applied automatically at checkout.

Depending on the destination and order size, we may ship with:

• USPS
• UPS
• FedEx
• DHL
• Local or regional delivery partners

Yes. Once your order ships, you will typically receive a shipping confirmation email with tracking details.

Yes. Tracking updates may take 24–72 hours to appear after shipment has been dispatched.

Yes. Some orders may be packed and shipped separately depending on the items included.

If you need to update your order information, please contact us as soon as possible at info@puptandem.com. If your order has not entered processing yet, we will do our best to help.

Possibly, but only if the order has not yet been processed or shipped. Once an order is already in fulfillment or in transit, address changes may no longer be possible.

Please contact us immediately at info@puptandem.com. We will try to help if the order has not yet moved forward. Incorrect or incomplete addresses may cause delays, failed delivery, or return-to-sender issues.

If you need to cancel an order, please contact us as soon as possible. We can only assist with cancellations before the order has been processed or shipped.

If your package arrives damaged, please contact us at info@puptandem.com and include your order number, photos of the package, and photos of the item so we can review the issue.

Please contact us at info@puptandem.com with your order number and a photo of the item received. We will review the issue and assist you further.

Please first check around your delivery location, with household members, neighbors, or your local carrier. If you still cannot locate it, contact us and we will do our best to assist.

Please refer to our Return Policy for full return eligibility and instructions. If you are unsure whether your order qualifies, contact us at info@puptandem.com before sending anything back.

Please do not return any items without contacting us first. Return instructions and return authorization details must be provided by our support team before a return is sent.

Refunds are handled according to our Refund Policy. Processing time may vary depending on the payment provider and your financial institution after the refund has been approved.