About This Policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you browse our pet training products, create an account, place an order, contact us, request delivery assistance or an after-sales resolution, submit a product review, or subscribe to our newsletter.

It also explains the privacy choices available to you, your rights under applicable data protection laws, and how you can exercise those rights.

Browsing our website or purchasing a product does not, by itself, mean that you consent to optional analytics, advertising, or marketing.

Please also read our Cookie Policy for details about cookies, tracking technologies, and privacy preferences.

1. Personal Information We Collect

We collect different categories of personal information depending on how you interact with our website.

Account Information

If you create a customer account, we collect your email address, account credentials, saved addresses, order history, and any profile information or preferences you choose to provide.

Creating an account is optional. You may place an order as a guest without registering an account.

Order Information

When you place an order, we collect the information reasonably necessary to process your purchase and arrange delivery, including:

• Customer name and email address;
• Telephone number;
• Billing and delivery addresses;
• Products and quantities ordered;
• Selected sizes, colors, or other available product variations;
• Order number, order value, and applicable discounts;
• Selected shipping method;
• Information necessary to complete and support the transaction.

For example, if you purchase a dog harness, training leash, washable training pad, or another pet training accessory, we process the product and variation details necessary to prepare and fulfill your order.

Customer Service Information

If you contact us, we collect your contact details, order number where applicable, messages, correspondence, and information relevant to your question or problem.

This may include inquiries about product suitability, order status, shipping, returns, exchanges, refunds, or other customer service matters.

Return, Exchange, and Refund Information

When you request a return, exchange, refund, or replacement, we collect the affected order and product details, the reason for your request, your preferred resolution, correspondence, and supporting information reasonably needed to resolve the matter.

Photographs or videos are not required for ordinary change-of-mind, size, color, or style returns.

For a product or delivery problem, we may request relevant photographs or other information reasonably needed to understand the issue. For example, photographs may help us identify a damaged fastening component, incorrect accessory, missing part, or shipping damage.

An unboxing video is not required.

Marketing Preferences

If you subscribe to our newsletter, we record your email address, subscription source and time, consent record, and unsubscribe status.

Providing an email address during checkout does not automatically subscribe you to promotional emails.

Our current newsletter offer provides 10% off the first eligible order placed after a successful newsletter subscription, subject to our Promotional Terms.

Product Reviews

If you submit a product review, we may collect the review text, rating, display information, and any photographs you voluntarily include.

Tracking and Delivery Requests

When you request tracking information or assistance with a shipment, we process your order number, shipment identifier, delivery details, and other information necessary to locate or investigate your order.

Information needed to process payment, identify and contact you, fulfill orders, and deliver goods is necessary to complete a purchase.

If you do not provide the required information, we may be unable to complete the affected transaction or service.

2. Payment Information

Payment authorization and processing are handled by payment service providers.

We receive limited transaction information needed to confirm payment, manage orders and refunds, conduct security checks, and respond to payment disputes.

Depending on the payment service used, this information may include:

• Payment status;
• Transaction identifiers;
• Payment method type;
• Card brand;
• The last four digits of a payment card;
• Refund and transaction confirmation details.

We do not store full payment card numbers, CVV/CVC security codes, or full financial account credentials.

Please do not send complete payment card numbers, security codes, banking credentials, passwords, or other unnecessary financial information through email, contact forms, product reviews, or customer service messages.

3. Information Collected Automatically

We collect technical information necessary to operate, maintain, and protect puptandem.com.

Subject to your relevant privacy choices, we may also collect information for optional analytics, advertising, and website performance measurement.

Depending on your interaction with the website, this information may include:

• IP address;
• Approximate location inferred from an IP address;
• Browser type and device information;
• Operating system and language preferences;
• Pages visited and access times;
• Referring pages or websites;
• On-site searches and navigation activity;
• Product views and interactions;
• Shopping cart and checkout activity;
• Cookie identifiers and advertising identifiers.

This information may help us maintain website security, identify technical problems, understand how visitors use our store, and improve the presentation of pet training products and shopping information.

We do not actively collect precise GPS location.

We do not use session-replay, heatmap, or device-fingerprinting tools as described in this policy.

Optional analytics and advertising technologies are subject to the cookie consent requirements explained in our Cookie Policy.

4. Delivery Recipients

If you arrange for an order to be delivered to another person, we use the recipient's name, delivery address, contact information, and delivery instructions as needed to fulfill and support the order.

For example, if you purchase pet training supplies as a gift for another dog owner, the recipient's delivery information may be shared with our fulfillment partners and delivery carriers solely as reasonably necessary to complete the shipment.

Please provide only information necessary for delivery and inform the recipient that you have shared their information with us.

We do not use another person's delivery details to automatically enroll them in promotional communications.

5. Information From Service Providers

Service providers supporting our website, transactions, fulfillment, shipping, and customer service may provide us with information necessary to operate our business.

This may include:

• Payment confirmations and transaction status;
• Refund processing updates;
• Tracking and delivery information;
• Carrier delivery confirmations;
• Transaction security information;
• Information needed to investigate delivery problems;
• Information related to fulfillment errors, lost shipments, or payment disputes.

We use this information to support the applicable transaction, protect our business and customers, and resolve service issues.

We do not purchase customer contact lists.

6. How We Use Personal Information

We use personal information for the following purposes:

Operating Our Online Store

To operate puptandem.com, maintain shopping carts, support checkout, manage customer accounts, and provide access to website functions.

Processing Orders and Payments

To verify transactions, process purchases, calculate applicable charges, confirm payments, and maintain order records.

Preparing and Delivering Products

To prepare pet training supplies and accessories for shipment, coordinate fulfillment through our U.S. warehouse operations and third-party fulfillment partners, and arrange delivery through DHL and FedEx.

Providing Customer Support

To answer questions about products, orders, delivery, returns, exchanges, refunds, and customer account matters.

Managing After-Sales Requests

To investigate damaged or defective products, incorrect items, missing components, lost shipments, and other order-related problems.

Maintaining Business Records

To retain records necessary for accounting, tax reporting, transaction management, legal compliance, and dispute resolution.

Maintaining Website Security

To protect customer accounts, detect suspicious activity, prevent fraud, investigate security incidents, and maintain the reliability of our website.

Managing Product Reviews

To receive, publish, and moderate customer reviews and other submitted content.

Managing Privacy Choices

To record cookie preferences, newsletter subscriptions, unsubscribe requests, and other privacy choices.

Marketing and Website Measurement

With the relevant consent, to send promotional emails, communicate eligible newsletter benefits, measure website performance, and evaluate advertising activities.

Optional marketing consent is not a condition of purchasing products from our store.

7. Legal Bases for Processing

Where European data protection law applies, we process personal information according to an appropriate legal basis for the relevant purpose.

Performance of a Contract

We process information necessary to provide products and services you request, including:

• Processing purchases and payments;
• Preparing and delivering orders;
• Providing order tracking;
• Managing requested customer accounts;
• Handling contractual returns, exchanges, refunds, and after-sales assistance.

Legal Obligation

We process information where necessary to comply with applicable laws and binding requirements, including tax, accounting, recordkeeping, and legal obligations.

Legitimate Interests

Where permitted by law and subject to your rights, we may process information for legitimate business interests, including:

• Protecting our website and customer accounts;
• Preventing fraud and unauthorized transactions;
• Responding to inquiries outside an existing contract;
• Moderating product reviews;
• Resolving customer disputes;
• Establishing, exercising, or defending legal claims.

Consent

We rely on consent for activities that require it, including:

• Optional analytics cookies;
• Advertising and remarketing technologies;
• Promotional newsletter subscriptions;
• Other optional processing activities for which consent is legally required.

You may withdraw consent for future consent-based processing.

Withdrawal does not affect processing lawfully completed before your consent was withdrawn.

8. Cookies and Privacy Preferences

We use cookies and similar technologies to support essential website functions and, where consent is provided, certain optional activities.

Necessary Cookies support shopping sessions, shopping carts, checkout, website security, account access, and the storage of privacy preferences.

Optional cookies may support functionality, analytics, performance measurement, and advertising.

Our CookieYes preference tool separates cookies into the following categories:

• Necessary Cookies;
• Functional Cookies;
• Analytics Cookies;
• Performance Cookies;
• Advertisement Cookies.

Before you make a choice, only Necessary Cookies are active.

Non-essential cookies and tracking technologies remain disabled until you provide consent to the relevant category.

Our cookie preference panel allows you to:

• Accept All non-essential categories;
• Reject All non-essential categories;
• Customise individual category preferences.

Closing the cookie banner, ignoring it, scrolling, or continuing to browse does not constitute consent.

You can reopen cookie settings and withdraw or modify consent at any time.

Withdrawing consent stops subsequent consent-based collection through the affected technologies, although it does not automatically erase information previously collected.

You may request deletion of eligible personal information where applicable.

We remember your cookie preferences for 180 days, after which we request your choices again.

We also request fresh consent before beginning a new consent-based purpose outside the scope of your previous choices.

Our Cookie Policy provides additional details about cookie categories, expiration periods, privacy controls, and withdrawing consent.

9. Advertising and Analytics

Subject to your relevant consent, we use Google Ads and Meta Pixel to measure advertising performance and support advertising activities where these integrations are active on our website.

These technologies may process:

• IP address;
• Browser and device information;
• Online and cookie identifiers;
• Referral information;
• Page and product views;
• Shopping cart and checkout events;
• Purchase events;
• Product information;
• Transaction value and currency.

This information may be used to measure conversions, understand advertising campaign performance, and manage audiences based on permitted website activity.

We do not upload customer email addresses or telephone numbers for advertising customer-list matching.

We do not use enhanced conversions, advanced matching, or server-side advertising conversion integrations as described in this policy.

Advertising cookies and browser-based advertising events require the relevant consent.

You can reject or withdraw consent for Advertisement Cookies through our cookie settings.

Accepting Analytics Cookies alone does not authorize Advertisement Cookies.

Advertising platforms may also process information under their own privacy notices and may have independent responsibilities for that processing.

10. Marketing Emails

We send promotional emails to people who voluntarily choose to subscribe to our newsletter.

These communications may include:

• Pet training product information;
• New product updates;
• Everyday pet care and shopping information;
• Store announcements;
• Promotional offers;
• Newsletter subscription benefits.

Newsletter Subscription Benefit

Customers who successfully subscribe to our newsletter may receive 10% off the first eligible order placed after subscribing, subject to our Promotional Terms.

This benefit is associated with an eligible subscription and does not automatically become a recurring discount.

Customers who have previously purchased from us may also qualify through an eligible newsletter subscription.

The discount applies to eligible merchandise only and does not independently reduce shipping, taxes, duties, or other non-merchandise charges.

Marketing Consent

Providing an email address at checkout does not automatically enroll you in promotional emails.

Cookie consent and newsletter subscriptions are separate.

Accepting cookies does not subscribe you to marketing emails, and rejecting Advertisement Cookies does not unsubscribe you from a newsletter you previously chose to receive.

A message encouraging completion of an abandoned purchase is treated as marketing and follows the applicable marketing permissions.

Unsubscribing

You may unsubscribe from promotional emails using the unsubscribe link included in a marketing email or by contacting info@puptandem.com.

We stop future promotional sends after your request is received and applied, although a message already transmitted may still arrive.

We retain the minimum information necessary to honor your unsubscribe choice.

Unsubscribing does not stop necessary communications about existing orders, payments, shipping, tracking, delivery, cancellations, returns, exchanges, refunds, account security, or customer service.

We do not send promotional SMS messages.

11. Who Receives Personal Information

We share personal information only as reasonably necessary to operate our store, fulfill orders, provide customer support, and carry out the purposes described in this policy.

Depending on the service involved, information may be shared with the following categories of recipients.

Hosting and Technical Service Providers

WordPress and Hostinger support our website's operation, hosting, maintenance, and security.

Relevant information may include customer account records, order information, form submissions, technical logs, and website activity necessary to maintain the service.

Payment and Transaction Security Providers

Payment service providers receive the information necessary to authorize payments, process refunds, verify transactions, prevent fraud, and handle payment disputes.

We receive only the limited payment and transaction information described in Section 2.

Warehousing and Fulfillment Partners

We operate through a combination of our own U.S.-based inventory fulfillment arrangements and third-party fulfillment warehouses located in the United States.

Fulfillment partners receive the recipient information, ordered products, quantities, delivery details, and instructions reasonably necessary to prepare and dispatch customer orders.

We do not authorize fulfillment partners to use customer delivery details for unrelated marketing.

Delivery Carriers

We work with DHL and FedEx to transport and deliver orders.

Carriers may receive recipient names, delivery addresses, contact information, shipment details, and information required for tracking, customs processing, delivery, and delivery-related support.

Email and Communication Service Providers

Email service providers may process customer email addresses, messages, communication preferences, and consent records to support transactional communications, customer service, and permission-based marketing.

Cookie and Advertising Service Providers

CookieYes helps manage cookie preferences and consent records.

Where enabled and subject to applicable consent, advertising providers may receive relevant online identifiers and website activity as explained in Sections 8 and 9.

Professional Advisers and Authorities

We may disclose relevant information to professional advisers, accountants, legal advisers, regulators, law enforcement authorities, or other competent bodies when reasonably necessary for compliance, investigations, legal claims, or binding legal requests.

Providers processing personal information on our behalf are subject to appropriate instructions and contractual obligations.

Some providers, including payment services, delivery carriers, and advertising platforms, may independently control certain information under their own privacy notices.

12. Advertising Sharing and Opt-Out Choices

We do not sell or rent customer contact lists for money.

However, the disclosure of online identifiers and website activity to advertising platforms may be classified as a “sale,” “sharing,” or targeted advertising under certain applicable privacy laws, even when no money is exchanged.

Where applicable, you may exercise your right to opt out of these activities.

You can reject Advertisement Cookies through our cookie preference panel or withdraw your consent at any time.

You may also contact info@puptandem.com to object to applicable advertising processing or request information about personal data previously collected.

Where required by applicable law, we will honor valid opt-out requests and provide information about relevant privacy choices.

We do not knowingly sell or share the personal information of children under 16 for cross-context behavioral advertising.

13. International Processing and Transfers

Puptandem operates in the United States and serves customers in the contiguous United States and eligible European destinations.

Service providers supporting our hosting, communications, payments, fulfillment, delivery, tracking, advertising, and technical operations may process personal information in the United States or other locations.

Privacy laws in those locations may differ from the laws in your country or region.

Where European data protection requirements restrict international transfers, we use an applicable lawful transfer mechanism.

Depending on the recipient and transfer, this may include:

• An applicable adequacy decision;
• Approved Standard Contractual Clauses;
• Other appropriate safeguards permitted by applicable data protection law.

We do not treat your use of puptandem.com or general acceptance of this Privacy Policy as authorization for a restricted international transfer.

You may contact info@puptandem.com to request additional information about relevant recipients, processing locations, and applicable safeguards, subject to appropriate protection of confidential information.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal obligations.

Our retention periods depend on the category of information and the reason it was collected.

Account Information

We retain customer account information while the account remains active.

Information no longer needed is deleted or anonymized within 30 days after an effective account closure or deletion request, unless continued retention is necessary for legal, accounting, fraud prevention, or unresolved transaction purposes.

U.S. Order and Transaction Records

U.S. order, invoice, and transaction records are retained for 7 years.

European Order and Transaction Records

European order, invoice, and transaction records required for accounting or tax purposes may be retained for up to 10 years.

Fraud and Security Records

Fraud prevention and security investigation records may be retained for up to 3 years after resolution, unless an unresolved claim or legal obligation requires longer retention.

Customer Service Records

Customer service records are generally retained for 3 years after the relevant matter is closed.

Return, Exchange, and Refund Records

Records supporting returns, exchanges, refunds, product complaints, and related resolutions are generally retained for 3 years after resolution, subject to unresolved claims or applicable legal obligations.

Newsletter and Marketing Records

Newsletter subscription information is retained while the subscription remains active.

Necessary evidence of marketing consent may be retained for up to 3 years after consent is withdrawn.

We retain unsubscribe records for as long as reasonably necessary to prevent unwanted marketing through the relevant program.

Analytics Information

Identifiable analytics information under our control is retained for no longer than 13 months.

Cookie Preferences

Cookie preference records are retained for 180 days, unless deleted earlier.

Product Reviews and Uploaded Content

Reviews and customer-submitted content may be retained while published.

Following an effective deletion request, content is removed from normal-use systems within 30 days unless continued retention is justified.

Backup Records

Backup information is maintained on a rolling basis for up to 90 days.

Retaining an invoice or transaction record does not mean that every related message, photograph, or other personal detail is retained for the same period.

We delete or anonymize information earlier when it is no longer needed.

Information related to unresolved disputes, investigations, or legal holds may be retained for as long as reasonably necessary to address those matters.

Deleted information may remain temporarily in backups until the relevant backup retention period expires.

Restoring a backup does not restart a discontinued marketing subscription.

Independent service providers may apply their own retention periods to information they control.

15. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

Our safeguards include:

• HTTPS for secure website connections;
• Encryption where appropriate;
• Access restrictions and account controls;
• Access logging;
• Website and transaction security measures;
• Procedures for investigating suspected security incidents.

Access to personal information is limited to what is reasonably necessary to operate our store and provide customer services.

We maintain procedures to investigate suspected security incidents, limit their potential impact, and make notifications required by applicable law.

No method of electronic transmission or data storage can guarantee absolute security.

We encourage customers to use strong account passwords and avoid sending unnecessary sensitive information through email or contact forms.

If you believe your account or personal information has been compromised, please contact info@puptandem.com.

16. Your Privacy Rights

Depending on your location and the law that applies, you may have certain rights concerning your personal information.

These may include the right to:

• Request information about our privacy practices;
• Access qualifying personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of eligible personal information;
• Obtain a portable copy of qualifying information;
• Restrict or object to certain processing activities;
• Withdraw consent for consent-based processing;
• Opt out of covered sale, sharing, or targeted advertising activities;
• Challenge certain automated decisions where applicable;
• Appeal certain privacy decisions;
• Lodge a complaint with a competent data protection authority.

These rights are subject to applicable legal requirements and exceptions.

For example, requesting deletion of a customer account does not necessarily require us to delete transaction records that must be retained for tax, accounting, fraud prevention, or unresolved legal claims.

If we cannot fulfill all or part of a request, we will explain the applicable reason.

We do not discriminate against customers for exercising applicable privacy rights.

European Privacy Rights

Where the General Data Protection Regulation (GDPR) applies, we respond to qualifying privacy requests without undue delay and generally within one month.

Where permitted because of the complexity or number of requests, the response period may be extended by up to two additional months.

If an extension is necessary, we will explain it within the initial one-month period.

You may also lodge a complaint with a competent data protection supervisory authority.

United States Privacy Rights

Depending on your state of residence and applicable law, you may have additional privacy rights concerning access, correction, deletion, portability, advertising opt-outs, and other covered processing activities.

Response periods and requirements depend on the applicable state law.

We respond within the relevant statutory period and explain any permitted extension or refusal.

Where an appeal right applies, you may appeal a privacy decision by replying to our response or emailing info@puptandem.com with the original request, the decision, and your reason for seeking reconsideration.

17. How to Submit a Privacy Request

To submit a privacy request, email info@puptandem.com.

Please include:

• A description of your request;
• The email address associated with the relevant customer account or order;
• Enough information for us to identify the records involved.

Customers with accounts may also update available personal details by signing in.

For access, correction, or deletion requests, we may reasonably verify the associated email address, order, or account information to protect against unauthorized disclosure or modification.

We do not require unnecessary identity verification for an advertising opt-out.

We will not ask for a full payment card number, CVV/CVC security code, or full financial account credentials to verify a privacy request.

An authorized agent may submit a request on your behalf where permitted by applicable law.

Where necessary, we may request reasonable proof of authorization.

We communicate relevant changes or requests to service providers processing information on our behalf, where applicable.

Where a provider independently controls information, we will explain the appropriate request channel and how we can assist.

18. Reviews and Customer Content

Customers may choose to submit reviews, ratings, photographs, or other content relating to products purchased from Puptandem.

Reviews and photographs submitted for publication may be visible to other visitors to puptandem.com.

For example, a customer may choose to share their experience using a dog harness, training leash, washable training pad, or another pet training accessory.

Please avoid including the following information in publicly submitted reviews:

• Home addresses or private contact information;
• Payment information;
• Account passwords or credentials;
• Private correspondence;
• Other unnecessary personal information.

We may moderate or remove submissions involving spam, fraud, unlawful content, or material unrelated to the shopping experience.

Submitting a review does not automatically give us permission to use an identifiable photograph, testimonial, or review in paid advertising.

We seek separate permission for that use.

If you wish to request removal of a review or withdraw permission for future advertising use of your submitted content, please contact info@puptandem.com.

19. Children's Privacy

Puptandem is intended for a general adult audience purchasing pet training supplies and everyday dog care products.

Our website is not directed to children.

We do not knowingly collect personal information from children under 13 without authorization required by applicable law.

We do not routinely request birth dates or identity documents solely to verify age.

If we learn that a child's personal information was collected without required authorization, we will investigate and delete the information or take another appropriate action.

A parent or legal guardian may contact info@puptandem.com with questions or concerns about a child's information.

20. Automated Processing

Certain services supporting our website may use automated technologies for operational, security, or advertising purposes.

For example, advertising services may use permitted website activity to measure conversions, group interests, and support advertising selection.

Payment and security providers may supply information used in transaction-risk reviews.

We do not make our own final decision to reject an order or restrict a customer account solely through automated processing.

Relevant decisions receive human review.

If you believe an automated or transaction-risk process has affected your order or account, contact info@puptandem.com to request reconsideration.

Independent service providers operate their own systems under their respective privacy notices.

Where applicable law provides additional rights relating to automated decision-making, those rights remain available.

21. External Services

Our website may include integrations with, or references to, external websites and services.

These may include services involved in payment processing, delivery tracking, website functionality, advertising, or other customer-facing features.

When another provider independently collects or processes your information, its own privacy notice applies to that activity.

We encourage you to review the privacy practices of external services when you interact with them.

Our Cookie Policy provides additional information about the cookie-consent system, optional tracking technologies, and browser-based privacy controls used on our website.

22. Changes to This Policy

We may update this Privacy Policy when our services, service providers, technologies, processing purposes, business practices, or applicable legal requirements change.

The Effective Date at the top identifies the current version.

For material changes affecting personal information, we will provide an appropriate website notice or email notification.

If a new processing purpose requires consent, we will request the necessary consent before beginning that processing.

Publishing a revised Privacy Policy does not, by itself, provide consent to a new consent-based activity.

We encourage you to review this page periodically for information about our current privacy practices.