Contact Us

We're Here to Help You and Your Dog

Welcoming a new dog into your life comes with plenty of questions, and finding the right products shouldn't add to the confusion.

Whether you're choosing potty-training essentials, looking for walking accessories, checking an order, or needing help with a purchase, we're happy to assist.

At Puptandem, we believe good customer service should be personal, straightforward, and easy to reach.

Customer Support

  • Company Name Puptandem LLC
  • Email info@puptandem.com
  • Phone +1 (623) 212-5984
  • Business Address 5002 W Bethany Home Rd, Lot 122, Glendale, AZ 85301, United States
  • Business Hours Monday – Friday, 9:00 AM – 5:00 PM (Mountain Standard Time, MST, UTC−7). Closed on Saturdays, Sundays, and U.S. Federal Holidays.
  • Website puptandem.com

How We Can Help

Product Guidance

Not sure which training accessory suits your dog's needs? We can help you understand product options for potty training, walking, settling at home, and building everyday routines.

Product Details

Have questions about sizing, available variations, product features, or intended use? Contact us before ordering so you can make a more informed choice.

Order Support

Need help with an order? We can assist with shipping updates, tracking information, address corrections, and cancellation requests.

Orders are normally processed within 1–2 business days. If you need to cancel or modify an order, please contact us as soon as possible, preferably within 12 hours of purchase. Cancellation is subject to fulfillment status and is not guaranteed during that period.

See our Shipping Policy, Order Tracking, and Cancellation Policy.

Returns & Refunds

We accept eligible return requests within 30 calendar days of receipt.

If you receive a damaged, defective, incorrect, or incomplete product, contact us for assistance. Reporting visible shipping damage or missing contents within 48 hours helps preserve evidence, but reporting later does not automatically remove your rights.

Our team will help explain the applicable return, replacement, or refund procedure.

See our Return & Exchange Policy and Refund Policy.

Training Essentials

Have questions about introducing a training pad, choosing a walking accessory, or understanding how a product fits into your dog's daily routine? We're happy to explain the features and intended uses of our products.

Our products support everyday training and care, but they do not replace consistent training or professional guidance where needed.

General Questions

For questions about our store, shipping destinations, promotional offers, newsletter subscriptions, or shopping policies, feel free to reach out.

See our Shipping Policy, Promotional Terms, Privacy Policy, and Terms of Service.

Before You Contact Us

To help us review your request efficiently, please include the following information where applicable:

  • Your order number, if you have placed an order.
  • The name and email address associated with your purchase.
  • A brief description of your question or concern.
  • Relevant photographs, if available, for damaged, defective, or incorrect items.

Photographs are not required for ordinary change-of-mind returns, and an unboxing video is not required for product or delivery complaints.

Please avoid sending complete payment card numbers, CVV/CVC codes, passwords, or other sensitive financial credentials.

Our Response Times

We aim to respond to general customer service inquiries within 2 business days.

For return requests, reported damaged or incorrect items, and active delivery investigations, we respond within 1 business day.

For requests to review a return, refund, or cancellation decision, we respond within 3 business days, providing an outcome or explaining what additional information is reasonably needed.

Messages received outside our business hours will be reviewed during the next available business day.

Send Us a Message

Have a question or need assistance? Complete the contact form below, and we'll get back to you according to the response times above.

Thank You for Choosing Puptandem

Every dog learns at their own pace, and every owner has questions along the way. We're glad to be part of your journey and hope to make shopping for your dog's everyday essentials as simple and reassuring as possible.

Thank you for supporting Puptandem, an independently operated business built around the everyday needs of dogs and the people who care for them.