We are here to help with your new-dog routine.
At Puptandem, we know that life with a new dog can feel exciting, meaningful, and sometimes a little overwhelming all at once. Whether you are working on potty routines, building calmer daily habits, choosing the right walking tools, or simply trying to make the first few weeks at home go more smoothly, we are here to help.
Customer Support
- Email info@puptandem.com
- Phone +1 (623) 212-5984
- Business Hours Monday – Friday, 9:00 AM – 5:00 PM (Mountain Standard Time, MST, UTC−7). Closed on Saturdays, Sundays, and U.S. Federal Holidays.
- Business Address 5002 W Bethany Home Rd, Lot 122, Glendale, AZ 85301, United States
Support for products, orders, and daily routines.
If you have questions about our products, your order, shipping, or general support, please feel free to contact us. We do our best to respond as quickly and clearly as possible.
Product Guidance
Get help choosing products for your dog’s current stage, potty-training routine, walking needs, or daily support setup.
Product Details
Ask us about product details, sizing, use guidance, and how an item may fit into your everyday routine with your dog.
Order Support
Contact us about shipping, tracking, delivery concerns, order changes, cancellations, or after-sales support.
Returns & Refunds
Reach out if you have questions related to returns, refunds, damaged items, incorrect items, or other order concerns.
Training Essentials
Learn more about potty-training, walking, calming, and daily routine products before or after your purchase.
General Questions
Send us any general support questions about our collection, policies, or your shopping experience.
Before You Contact Us
To help us assist you more efficiently, please include the details that apply to your question or concern. Clear information helps us review your request faster and provide more useful support.
- Your order number
- The name used on the order
- The email address used at checkout
- A brief description of your question or concern
- Photos, if your issue involves a damaged or incorrect item
A quick note
We do our best to reply within a reasonable time during business hours. If you contact us outside of our regular support hours, we will get back to you as soon as possible on the next business day.
Thank you for choosing Puptandem.
We are grateful to be part of your early journey with your dog, and we hope our products and support help make daily routines feel more manageable, more thoughtful, and more rewarding.